Legal
Refund Policy
We want you to be fully satisfied with Zenaris. If things do not work out, here is how our refund process works.
14-Day Money-Back Guarantee
All paid plans come with a 14-day money-back guarantee. If you are not satisfied with Zenaris for any reason within the first 14 days of your subscription, you are entitled to a full refund — no questions asked.
The 14-day period starts from the date of your initial paid subscription or upgrade.
How to Request a Refund
To request a refund, simply email us at support@zenaris.com with the following details:
- The email address associated with your Zenaris account.
- A brief reason for the refund request (optional, but helps us improve).
Refunds are typically processed within 5-10 business days and will be returned to the original payment method via Paddle, our payment provider.
After the 14-day guarantee period, refunds are not provided for partial billing periods.
Free Trial
Every Zenaris account starts with a 30-day free trial of the full product, with no payment method required. Since no payment is taken during the trial, no refund is applicable. If the trial ends and you choose not to subscribe, your account becomes read-only: your data remains viewable and exportable at no cost.
Cancellation Process
You can cancel your paid subscription at any time from your account settings. When you cancel:
- Your paid features will remain active until the end of your current billing period.
- After your billing period ends, your account becomes read-only: you can still view and export your data, but cannot create new records.
- All your data, invoices, and tasks will be preserved. Nothing is deleted when you cancel.
- You can re-subscribe to a paid plan at any time to restore full access.
Questions?
If you have any questions about our refund policy, please do not hesitate to contact us at support@zenaris.com. We are happy to help.
Last updated: July 2026